Refund & Replacement Policy

Last updated: January 2025

No Refund Policy

All purchases made on HEXMART are final and non-refundable. Due to the nature of digital products — including guides, tutorials, course access, and downloadable content — we are unable to offer refunds once access or delivery has been provided.

This policy exists because digital content is immediately accessible and cannot be "returned" in the traditional sense.

Replacement Policy

We are committed to ensuring you receive exactly what you ordered. If you experience any of the following issues, we will provide a free replacement:

✅ You received incorrect or incomplete content
✅ The guide, tutorial, or access link provided is non-functional
✅ You did not receive your purchase after a confirmed payment
✅ The delivered content does not match the product description

To request a replacement, contact us via WhatsApp or email within 48 hours of your purchase with your order ID and a description of the issue.

Disclaimer on Third-Party Content

Some digital guides and tutorials available on HEXMART provide information, workflows, or access instructions for third-party software platforms and services. HEXMART acts as an independent educational content provider and is not affiliated with, endorsed by, or officially connected to any third-party software brands mentioned in our guides.

We do not guarantee the continuous availability, compatibility, pricing, or policies of any third-party platform. Features and interfaces of external tools may change at any time. Our tutorials reflect setup processes at the time of creation and may require minor adjustments based on platform updates.

HEXMART is not responsible for changes made by third-party service providers to their platforms, pricing structures, or terms of service after the time of purchase.

Courses

For course purchases, access is granted immediately upon payment confirmation. Course content, once accessed, is non-refundable. If technical issues prevent you from accessing your enrolled course, contact us and we will resolve it promptly.

Contact Support

For all replacement requests and support queries, reach us via the WhatsApp button on our website. We aim to respond within a few hours on working days (Mon–Sat, 10 AM – 7 PM IST).